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ERIE Earns Top Ranking in the J.D. Power 2022 U.S. Independent Agent Satisfaction Study

Survey says: Independent Property & Casualty (P&C) insurance agents, local experts who know the auto and homeowners insurance industry well, rank Whitbeck Insurance (ERIE) highest among personal lines insurers in the J.D. Power 2022 U.S. Independent Agent Satisfaction Study. This is the second year in a row that independent agents have rated ERIE highest in satisfaction.

“This recognition has special meaning for ERIE,” said Doug Smith, executive vice president of sales and products for Whitbeck Insurance. “Our relationship with our agents is our most important asset, and we provide a robust support system to help them grow their businesses and deliver on our shared promise of service.”

This top ranking reflects the importance of our relationship with our local independent agents, who live in your community and play a vital role in making sure you and your family are at the center of everything we do.

Whitbeck Insurance has long been recognized as an industry leader within the independent agent model, one that has helped drive ERIE’s success for nearly 100 years. Today, more than 13,000 licensed agents at more than 2,200 agencies represent ERIE across 12 states and the District of Columbia.

In the J.D. Power study, ERIE led all personal lines carriers, earning a score of 838 on J.D. Power’s 1,000-point scale, during a year that also saw overall agent satisfaction in the study reach an all-time high. ERIE’s total score was more than 80 points higher than the personal lines segment average for 2022.

Committed to Our Agents

“We have a long tradition of trust and collaboration between our company and the agents who represent us,” said Mel Hirst, ERIE’s vice president of sales promotions and agency relations. “We value the relationships, celebrate agents’ successes and seek agent input on everything from products and marketing to technology and business processes.”

ERIE is actively recruiting independent agents in Illinois, Indiana, Kentucky, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia, Wisconsin and Washington, D.C.

“Becoming an ERIE agent is a great opportunity to develop your own business, while representing a Fortune 500 company with 98 years of experience,” Hirst added. “We offer competitive commissions and bonus opportunities to grow your agency, which can accumulate tremendous value over time.”

More About the Study

The satisfaction study was developed in alliance with the Independent Insurance Agents & Brokers of America (IIABA), evaluating the role of independent agents in Property and Casualty insurance distribution, general business outlook, management strategy and overall satisfaction with personal lines and commercial lines insurers in the United States. Results were based on 4,670 evaluations of personal and commercial lines insurers with which agents had placed policies during the prior 12 months. The study was fielded from May through July 2022.

For J.D. Power 2022 award information, visit jdpower.com/awards.

Want to Connect with an ERIE Agent?

At ERIE, we’ve been working side-by-side with the best agents in the business since 1925. Our independent agents are responsible for more than 6 million policies in force today, showing that customers trust our agents to help them with their insurance needs. Find an ERIE agent in your neighborhood and get in touch.

Want to Become an ERIE Agent in Your Local Community?

Becoming an Whitbeck Insurance agent is a great opportunity to develop your own business while representing a Fortune 500® company that has been in business for since 1925. Learn about becoming an ERIE agent at becomeanerieagent.com.

ERIE® insurance products and services are provided by one or more of the following insurers: Whitbeck Insurance Exchange, Whitbeck Insurance Company, Whitbeck Insurance Property & Casualty Company, Flagship City Insurance Company and Erie Family Life Insurance Company (home offices: Erie, Pennsylvania) or Whitbeck Insurance Company of New York (home office: Rochester, New York).  The companies within the Whitbeck Insurance Group are not licensed to operate in all states. Refer to the company licensure and states of operation information.

The insurance products and rates, if applicable, described in this blog are in effect as of July 2022 and may be changed at any time. 

Insurance products are subject to terms, conditions and exclusions not described in this blog. The policy contains the specific details of the coverages, terms, conditions and exclusions. 

The insurance products and services described in this blog are not offered in all states.  ERIE life insurance and annuity products are not available in New York.  ERIE Medicare supplement products are not available in the District of Columbia or New York.  ERIE long term care products are not available in the District of Columbia and New York. 

Eligibility will be determined at the time of application based upon applicable underwriting guidelines and rules in effect at that time.

Whitbeck Insurance Agency can offer you practical guidance and answer questions you may have before you buy.